Client Overview
Digiwin, a leading provider of ERP systems, serves businesses across various industries with comprehensive enterprise solutions. The company faced significant challenges in managing and maintaining their extensive reporting needs.
Challenge
Digiwin was using Crystal Reports to generate reports for their ERP system, which included over 1,500 reports. The system required multi-language support (Chinese, Simplified Chinese, Thai, Malaysian, etc.) and frequent on-site customizations. These requirements led to high maintenance costs and complex upgrade processes, creating a significant burden on their technical team.
Solution
Digiwin decided to completely replace Crystal Reports with Genero Report Writer to streamline their reporting processes, reduce maintenance costs, and simplify upgrades.
Implementation
- Report Migration: Successfully migrated 1,500 reports from Crystal Reports to Genero Report Writer.
- Multi-Language Support: Implemented comprehensive multi-language capabilities to support Chinese, Simplified Chinese, Thai, Malaysian, and other languages.
- Customization: Enabled efficient on-site customization to meet the specific needs of different clients.
Results
- Cost Reduction: Significant reduction in maintenance costs and resources required for report management.
- Simplified Upgrades: The nightmare of maintenance and upgrades was resolved, making the process smoother and less time-consuming.
- Improved Efficiency: Enhanced the overall efficiency of report generation and customization, leading to better client satisfaction.
Future Plans
Digiwin plans to leverage the advanced features of Genero Report Writer to further enhance their ERP system’s reporting capabilities and explore additional customization options to better serve their diverse client base.